Incident Severity and Communications¶

This page defines incident severity expectations and communication practices.

Severity Bands¶

• Sev 1: critical outage or data-risk event requiring immediate response.
• Sev 2: major degradation with business impact and urgent remediation.
• Sev 3: localized or moderate issue with planned remediation.
• Sev 4: minor issue or request tracked for backlog scheduling.

Incident Communication Flow¶

flowchart LR
    A[Incident detected] --> B[Assign severity]
    B --> C[Notify stakeholders]
    C --> D[Provide status updates]
    D --> E[Resolve and verify]
    E --> F[Publish post-incident summary]

Status Update Template¶

• Incident ID
• Current severity
• Impacted services and modules
• User impact summary
• Mitigation status
• Next update time